July 14 2014  |  Airline & Terminal News

JAL testing smartwatch use for airport staff

By Hibah Noor

Japan Airlines and Nomura Research Institute, Ltd. (NRI) will soon start demonstration testing of iBeacon and smartwatch for use by the airline’s airport passenger service staff.The iBeacon by Apple was installed at every gate at Haneda Airport in Tokyo

The iBeacon was introduced in 2013 and is a transmitter that can notify nearby Bluetooth low-energy (BLE) devices of their presence. iBeacon is the trademark of Apple Inc. The Smartwatch is a computerized wristwatch communicating with smartphone that can display information or run mobile apps.

At Haneda airport’s Domestic Terminal 1 in Tokyo, the beacon installed at each boarding gate can pinpoint the location of JAL’s boarding gate staff. The information of each staff’s location and the whole assignment can be simultaneously mastered by controller desk in back office.

“JAL aims to serve passengers in immediate response and be able to efficiently assign staff in the front line by using the advanced technology,” said today’s release from the airline. "Frontline staff can check and share the latest information related to their business activities by using (the) wearable device.”

In addition to trial of GALAXY S5 and GALAXY Gear2, JAL also plans to test other latest smartwatches such as Android Wear™ based LG G Watch.

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