Emirates to introduce onboard meal pre-ordering service
Emirates is introducing a pre-order meal service for Business Class passengers flying out of London airports into Dubai
From July 25, Business Class passengers on Emirates flights from London to Dubai will have the option to preselect their hot main meal between 14 days and 24 hours in advance of their flight.
Meal pre-ordering will be added to the existing suite of AI-enabled customer preference tracking data and cabin crew reports, which facilitate menu planning and optimal food loading to deliver the premium ‘restaurant in the sky’ inflight dining experience.
Up to 14 days before a flight, passengers will be able to browse the onboard menu on the airline’s website or on the Emirates app and choose from a selection of regionally inspired dishes with locally sourced ingredients. Passengers can also pre-order special meals if required.
On the aircraft, cabin crew will use a custom-built application on a device to view the meal selection and serve the passenger their choice of hot dish. Emirates plans to expand the meal pre-order initiative to more routes and classes in the near future and is closely monitoring customer feedback from the initial roll out phase.
