Passenger Experience Conference returns to Hamburg Messe

Arriving at the Passenger Experience Conference in Hamburg
The Passenger Experience Conference (PEC), a one-day event driving the evolution of onboard, is set to return to Hamburg Messe on Monday, May 27. The conference focuses on how to elevate onboard environments, services and the passenger experience.
Organizers have revealed the details of the conference for this year, bringing together experts and visionaries from airlines, airframers, OEMs, the global supply chain and design organizations to discuss the conference’s overarching theme, “Innovating tomorrow’s travel experiences”.
Industry leaders from Air Canada, Airbus, Orson Associates, Gen Phoenix, Doy Design, Flying Disabled, Omnevo, Delta Air Lines, Boeing, Icelandair and more will be speaking on how to meet the demands of travellers who will be flying into the next decade. Attending delegates can join thought-provoking discussions and panels and look to the future of the inflight cabin experience.
Three streams at PEC 2024
The 2024 edition of PEC will feature three streams, discussing the changes to the passenger experience already in progress, how the air travel experience should fit within collaborative and connected ecosystems and how to maximize the efficiency of delivering a future seamless passenger experience.
The first stream, “Future Now” will lend itself to an open discussion for delegates to review initiatives already underway that are gaining traction. The sessions will cover current and changing industry standards, the influential role of AI and other tools over the next ten years and approaches to manufacturing and the supply chain that offer the possibility of achieving systemic change.
Speaking in the ‘Future Now’ sessions, aviation accessibility experts Christopher Wood, Flying Disabled, and Roberto Castiglioni, Reduced Mobility Rights, will join a representative from Boeing to provide insights on initiatives improving the inflight experience for travellers with disabilities.
Industry leaders, Nico den Ouden, Chief Innovation Officer and GM seating at Gen Phoenix, Gary Doy, Founder and Managing Director at Doy Design and Sabeti Wain Aerospace will explore how airlines and seat manufacturers can reimagine processes to improve sustainability and support a circular economy.
Other confirmed speakers for “Future Now” include, Michael Raasch, Chief Executive Officer, Omnevo; Kolbrun Ýr Jónsdóttir, Product Manager Inflight Service & Experience, Products & Service Management, Icelandair; and Kevin Clark, CEO Bluebox Aviation who will be joining a conversation on the potential impact of AI on inflight experiences.
The second stream of this year’s PEC, “Future Connected”, will prompt industry leaders to re-evaluate the role of air travel within the ecosystem and how it meets the needs of passengers looking to use PEDs inflight.
Maruan El Mahgiub, Vice President, Mormedi, will present the challenges and opportunities of data sharing in aviation. AIX exhibitors Expliseat, Lilium and Tangerine will also join the conversation.
The final stream, “Future Efficient”, will examine how airlines and supply chain partners can boost profits, streamline processes and reduce costly wastage while maintaining the quality of experience for passengers.
Matt Crane, Founder, Aviation Sustainability Forum, and experts from the Green Cabin Alliance will speak on lowering the resource footprint of the passenger experience sector.
PEC will provide all attendees with opportunities to collaborate with industry leaders, including senior airline decision-makers, designers, engineers, specifiers, manufacturers and more in seminars and networking breaks.
The PEC commences the day before the Aircraft Interiors Expo (AIX) and World Travel Catering and Onboard Services (WTCE) open, marking the beginning of a week dedicated to showcasing the latest advances in the aircraft interiors and passenger experience community.
“The industry is at the crucial precipice of revolutionizing the passenger experience to shift expectations, integrate advanced IFEC technology, and meet sustainability targets. PEC will once again stand as the beacon that attracts industry thought leaders and decision-makers to shape the future of passenger experience ahead of AIX and WTCE. This year’s approach will encourage delegates to contribute to the engaging discussions to transform today’s challenges into tomorrow’s business opportunities,” said Polly Magraw, Event Director, Aircraft Interiors Expo and World Travel Catering and Onboard Services.