October 21 2024  |  Airline & Terminal News

Etihad Airways rolls out Skypad to personalize passenger experience

By Robynne Trueman


Etihad Airways is rolling out Skypad

Etihad Airways is rolling out Skypad, a digital tool designed to enhance the inflight experience for passengers.

Developed in-house by Etihad's Digital Transformation and Innovation team, Skypad “represents a significant step forward in personalized, efficient air travel service,” Etihad said in the October 16 press release.

Cabin crew serving in premium cabins have begun receiving tablets equipped with the Skypad application and other key tools. These devices enable crew members to access real-time flight updates, to better serve passengers.

"At Etihad, we're committed to embracing technology that enhances our guests' journey," said Turky Alhammadi, Director of Product Development & Hospitality at Etihad Airways. "Skypad embodies our dedication to excellence, blending innovation with our world-renowned hospitality."

Skypad's Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps. The system's real-time inventory tracking supports precise management of onboard resources, reducing waste and improving sustainability efforts.

"The introduction of Skypad marks a new chapter in our service evolution," Alhammadi said. "We're continuously working on new functionalities to make this tool even more effective, always with the goal of providing an unparalleled guest experience."

Etihad Airways is committed to ongoing development of Skypad. Future enhancements will focus on further personalizing the passenger experience and expanding the system's capabilities.


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