Retail inMotion awarded Cathay Pacific contract
LSG Group's Retail inMotion revealed it has been awarded the travel retail program contract for Cathay Pacific Group. The deal, which begins in early 2020, covers the full management of both Cathay Pacific and Cathay Dragon's boutique and onboard duty-free retail program.
A complete range of retail services, from product sourcing and management to warehousing and distribution, crew training and engagement, catalog design and customer service, are encompassed in the deal, enabled by the onboard retail platform Vector In-flight.
“Retail inMotion and the LSG Group impressed us with their in-depth understanding of the travel retail industry and ability to leverage on technology to improve our customers’ shopping experience,” said Ronald Lam, Cathay Pacific’s Director Commercial and Cargo, in today's statement. “We look forward to building a strong partnership with Retail inMotion to take our travel retail business to new heights.”
Stefan Patermann, CEO of Retail inMotion, also commented: “This deal is a very important milestone in the development of Retail inMotion. We feel honored by Cathay’s decision and are now preparing intensely for the successful launch of a market-leading and ground-breaking program for customers’ shopping pleasure, whether on the ground or in the air.”
“Customers who fly Cathay Pacific and Cathay Dragon have high expectations and are used to an elevated level of service,” said HK Cheung, LSG Group’s COO Asia-Pacific. “Our longstanding experience in this region, combined with Retail inMotion’s retail and IT expertise will ensure that we can meet those requirements. Our sincere thanks go to Cathay for this great opportunity to prove our expertise.”