Qantas names Andrew Glance CEO of Loyalty
Qantas Groups' CEO of Loyalty, Andrew Glance
The Qantas Group announced that it has appointed Andrew Glance as CEO for its Loyalty business unit. He is currently the Executive Manager of Commercial Partnerships and Qantas Business Rewards, having worked in various senior roles in Qantas Loyalty since 2016, the press release said.
“Qantas Loyalty is a fantastic business that delivers a lot of value to its members and corporate partners, and I look forward to leading the team to build on that,” Glance commented on the appointment.
Glance first joined Qantas in 2002. Prior to working in Qantas Loyalty, he held senior finance positions across the organization, ranging from flight operations to inflight services.
“Andrew has a deep understanding of the Loyalty business having been part of that leadership team for many years, as well as the organization more broadly given he’s also worked in several other parts of the Group,” said Qantas Group CEO, Vanessa Hudson.
Hudson praised Glance’s work in leading the growth of the points-earning opportunities for Qantas Loyalty members, saying he’s developed a strong understanding of what drives success in this area.
“Ultimately, what members of our Frequent Flyer program want is the ability to earn points in lots of different ways and convert them into great travel experiences,” Hudson continued. “That’s what the strategy for Loyalty is focused on delivering, including the recent expansion into hotels and holiday packages as well as adding more partner airlines.”
“Qantas Frequent Flyers have access to up to 5 million reward seats and late last year we invested heavily in making more available during the European summer. We’re working on some more improvements that we expect to announce in coming months, which we think will be very well received by our millions of members.”
The news of Glance’s appointment to CEO for the Loyalty business unit comes after the resignation of current Qantas Loyalty CEO Olivia Wirth, in October. Glance will officially assume the position at the end of February.
“I want to thank Olivia for all she achieved as Loyalty CEO since 2018 and her broader contribution to the Group during her 14 years here,” said Hudson.
