WTCE issue: Growth, quality and commitment with BAC
This is a special feature from PAX International's May 2024 WTCE issue, on page 71.
Each of BAC’s aviation
hubs allows the company
to deliver its standard of
service across a robust
country-wide network
Bangkok Air Catering Group’s (BAC) airline catering operations span five units, each servicing a key aviation hub in Thailand. These hubs are located at Suvarnabhumi (BKK), Don Mueang (DMK), Phuket (HKT), Samui (USM) and Chiang Mai (CNX), and form the backbone of Bangkok Air Catering’s commitment to service, safety and quality.
Mohammad Farran, General
Manager, Bangkok Air Catering
“Being customer-centric is more
than a catchphrase. It’s the key to
creating a robust future,” Mohammad
Farran, General Manager at Bangkok
Air Catering, tells PAX International.
A closer look at BAC’s hubs
Each of BAC’s aviation hubs allows the company to deliver its standard of service across a robust country-wide network.
“At Suvarnabhumi, we cater to a diverse array of esteemed airline clients,” Farran says. “Notably, Vietnam Airlines, Air Astana and Qanot Sharq have joined us during the past year. This expansion speaks volumes about our ability to meet the evolving needs of the aviation industry and our commitment to maintaining a diverse and valued partnership network.”
In Phuket, BAC’s unit serves 15 airline partners, but its activities extend further, encompassing the provision of frozen kosher meal boxes, airline lounges, ground handling and services for private jet clients. “We’re proud of the flexibility and imagination shown by BAC Phuket as demands within the aviation sector have diversified,” Farran adds.
On the heels of a campaign put forth by the Tourism Authority of Thailand to promote year-round tourism, Chiang Mai’s tourism industry is growing. As such, BAC Chiang Mai is prepared to match the demand with its own growth; the unit has already onboarded two new airline clients, Air China and Starlux. BAC is also working with Juneyao Air in Bangkok and Phuket.
In terms of expansion, BAC Group is also focused on targeting new entrants in the airline market and Indian carriers this year.
Emphasis on safety and quality
Food quality and safety are paramount to BAC Group, with the
company adhering to a rigorous
Quality Management and Food Safety
Policy. BAC holds certifications to
ISO 9001, GHPs, HACCP and ISO
22000. The company also plans to
seek certification under HAL-Q (the
Halal Assurance & Liability Quality System) and ISO45001 (Safety).
“It’s a commitment shared at every level of management,” Farran explains. “We’ll never cease
to be proactive in demonstrating
continuous improvement.”
