September 13 2019  |  Airline & Terminal News

Ethiopian Airlines adds layover package to mobile app

By Jane Hobson

Ethiopian Airlines announced today a new digitized transit package to improve passenger layover experience.

Called Feel Addis, the new feature on the Ethiopian Airlines mobile app is geared toward passengers with layover between eight and 24 hours. The service allows passengers to get their hotel voucher and transit visa card with their mobile devices.

To use the service, passengers must enter their booking code on the Feel Addis tab of the mobile app to check if they are eligible and then must enter their email address. From here, they will receive a voucher that provides their hotel name with all services on offer, the boarding time for the next flight from Addis Ababa airport, pick-up time from their hotel to the airport and their transit visa card.

“As an airline continuously adapting our services to the evolving needs and expectations of passengers, we always look for opportunities to enhance passengers’ end-to-end travel experience as they fly Ethiopian,” said Tewolde GebreMariam, Group CEO of Ethiopian Airlines, in a statement released by the company today.

“Our digitized layover package, Feel Addis, is unveiled with customers’ convenience in mind. Thanks to the enhanced service, we have digitized all customer touchpoints avoiding the need to contact airport agents to process hotel voucher and transit visa of passengers with a layover of eight hours or more in Addis Ababa. The launch of Feel Addis is also part of our efforts to further boost Addis Ababa’s stature as a preferred transit hub into and out of Africa by facilitating seamless end-to-end experience for the travelling public,” GebreMariam said.

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