January 9 2013  |  Airline & Terminal News

United Airlines changes boarding process, increases boarding lanes

By Lauren Brunetti

United Airlines is making multiple changes to their boarding process and is also addressing crowding issues at the gate. In the March- April timeframe, United will redo its gate layout and add more boarding lanes. 

The airline has been testing this concept at a variety of airports including Chicago O’Hare, Denver, Houston, Los Angeles, and New York.

With full deployment planned for January 10, the number of boarding groups will be reduced from seven to five (not including pre-boarding).   Following pre-boarding (which includes passengers with disabilities, Global Services members, and uniformed military personnel) will be Group 1, which includes Global Services, Premier 1K, and Premier Platinum members, as well as first- and business-class passengers.

Group 2 consists of Premier Gold, Star Gold, Premier Silver, and Star Silver elite-level members, as well as MileagePlus Presidential Plus and Club cardholders and MileagePlus Explorer and Awards cardholders.  Following Group 2 is general boarding, and includes Groups 3-5.


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