January 12 2023  |  Tech & Hardware

Ditto helps Alaska flight crew with collaboration app

By Alex Preston

Alaska Airlines is the first US carrier to digitize its crew members with Ditto

Alaska Airlines has become the first US airline to adopt Ditto’s Intelligent Edge Platform as part of its new flight attendant enterprise app.

Ditto's Intelligent Edge Platform enables real-time, peer-to-peer communication without the need for an internet connection. By powering Alaska Airlines' crew-to-crew collaboration app, flight attendants are able to more efficiently perform internal processes such as guest services and delivery of onboard products.

Alaska Airlines VP of Information Technology Vikram Baskaran said of the Ditto relationship in a January 10 press release, "Our approach to developing frontline tools prioritizes close partnership with our Flight Attendants during each step of development. Ditto has been a great partner in ensuring our tools are seamless for our Flight Attendants. With their help, we have been able to support our workgroup by providing visibility of one another's inflight mobile device to see when an order has been delivered in real-time."

"Ditto is excited about the opportunity to help Alaska Airlines digitize its crew members. Our Intelligent Edge Platform enables Alaska Airlines' enterprise app to truly work at the edge which is where crew do their jobs. So, it's essential for them to access real-time safety data and passenger preferences, regardless of internet status, in order to perform their jobs well. Without the digitization of key processes, airlines miss out on crucial data and analytics as well as communications capabilities that are important for greater operational efficiencies and more highly optimized customer experiences," said Adam Fish, Ditto co-founder and CEO in the same statement.

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