May 21 2024  |  Connectivity & Satellites

Neuron and Delta Air Lines sign IFC agreement

By Robynne Trueman

Delta Air Lines has signed an IFC agreement with Neuron 

Neuron has announced that it has entered into an agreement with Delta Air Lines to better understand its inflight connectivity and digital experiences. Neuron’s AI-powered QoE management platform is now live on more than 750 Delta aircraft.

The partnership supports Delta’s complimentary Wi-Fi initiative, announced last year. Delta began working with Neuron to get deeper visibility into its inflight connectivity (IFC) QoE and uptake on each aircraft.

“We want to transform Delta aircraft into the ultimate platform for digital engagement and discovery, and that requires fast, reliable in-flight Wi-Fi,” said Glenn Latta, Managing Director of Inflight Entertainment and Connectivity at Delta Air Lines. “This partnership underscores our rigorous approach to innovation that requires we analyze several inputs both internal and external, to deliver the best experience possible for customers.”

With Neuron, Delta will be able to gain insights into how its Wi-Fi is being received by passengers, the factors impacting performance and take steps to continually improve its IFC experience.

“Airlines want to deliver the best in-flight connectivity and entertainment, but most have little to no actionable intelligence for decisions that can directly impact passengers' digital experiences,” said Benny Retnamony, founder & CEO, Neuron. “Neuron provides Delta with visibility into additional aspects of the connectivity lifecycle, including how the airline’s inflight connectivity directly influences overall customer satisfaction and NPS. We look forward to our continued partnership.”

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