November 1 2023  |  Connectivity & Satellites

Malaysia Airlines introduces free inflight Wi-Fi across all classes

By Robynne Trueman

Connecting to Wi-Fi using a mobile device

Malaysia Airlines has introduced free inflight Wi-Fi across all classes to elevate the passenger experience. As of November 1, the airline is providing unlimited complimentary Wi-Fi to all passengers travelling on selected wide-body aircraft, regardless of cabin class or loyalty tier, the press release said.

The service will initially be available on 20 selected wide-body aircraft. It will later be rolled out on selected narrow-body aircraft in phases.

This announcement comes just months after the airline’s complimentary inflight Wi-Fi offering was introduced on July 1 for Business Suite and Business Class passengers. At the time, the service was also made available to Enrich Platinum members, including those seated in Economy Class, with a data cap of 100 MB per sector.

With this new enhanced offering, passengers, including those travelling in Economy Class and non-Enrich members, will no longer need to subscribe to the airline’s pay-per-use Wi-Fi to enjoy connectivity onboard. Passengers can simply connect their devices to the “MHconnect” network to enjoy the airline’s free inflight Wi-Fi.

"We are delighted to extend our complimentary Wi-Fi offering to passengers across all travel class; making us one of the first airlines to enable such convenience,” said Ahmad Luqman Mohd Azmi, Chief Executive Officer of Airlines from Malaysia Aviation Group (MAG). “In addition, unlike previous data capping, we now offer unlimited data, allowing guests to conveniently stay connected throughout their journey – whether connecting with their loved ones or for work purposes throughout their journey with us.

“We remain dedicated to ensuring that every aspect of our service is designed to make our customers' journey as seamless, hassle-free and enjoyable as possible, and will continue to invest in initiatives that will greatly benefit their experience onboard Malaysian Hospitality.”

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