Etihad beefs up mobile application
New key features allow purchase upgrades and other extras. Users can spend Etihad Guest Miles as a form of payment or choose from 10 other payment options, including Travel Bank, which have been added to the booking flow.
“To increase flexibility during the coronavirus pandemic, we established Travel Bank, an account which guests can use for future redemption on flights,” said Frank Meyer, Chief Digital Officer, Etihad Airways, in today's announcement. “With the new app, guests are now able to book their next flight with travel credits they have saved while being unable to fly due to travel restrictions. As we strive to make travel as convenient as possible, this is a step forward in our innovation strategy.”
The app allows people to book flights with voice search and enroll in the Etihad Guest loyalty program. Uber and Google Maps are now also integrated into the app to direct travelers to and around the airport. If the status of a flight should change, an update is automatically pushed to guests through the app.