August 5 2020  |  Airline & Terminal News

JetBlue adds and retains features of its safety program

By Rick Lundstrom

JetBlue today announced several updates to its Safety from the Ground Up program and continued its commitment to seat distancing for flights through at least October 15 by blocking middle seats in rows where parties are not traveling together.

JetBlue is also extending its Go Back and Forth with Confidence initiative through October 15, which provides travel flexibility by waiving change and cancellation fees for new bookings. JetBlue is strengthening its face covering policy to prohibit masks with vents or exhalation valves, and will no longer allow customers to claim exemptions from wearing a face covering altogether.

“Our Safety from the Ground Up program continues to be a thoughtful and always evolving set of layered protection measures that demonstrates our commitment to keeping our crewmembers and customers safe while providing them with peace of mind in the air and on the ground,” said Joanna Geraghty, president and chief operating officer, JetBlue in today's announcement. “We continue to hear from our customers that added space onboard and travel flexibility are incredibly important to them during this time and we want them to know we are listening because we are all in this together.”

JetBlue’s safety program is focused on four areas: healthy crewmembers; clean air and surfaces; more space, fewer touchpoints; and travel flexibility. JetBlue’s seat distancing policy provides assurance that passengers will not be seated directly next to someone they don’t know. Middle seats are blocked on its Airbus aircraft, and on its smaller Embraer 190 aircraft, JetBlue is blocking aisle seats. The airline does allow passengers traveling together to sit in middle and aisle seats.

A full background of JetBlue’s safety measures in the cabin can be found here.

Copyright 2021 PAX International. All rights reserved. Privacy Policy Sitemap