United gets pet friendlier with new kennel
Chicago O'Hare International Airport has just gotten more pet-friendly. United Airlines has opened a kennel at its Chicago hub airport for pets traveling via its PetSafe service.
The kennel is located inside United's new cargo facility. It has 28 individual enclosures that are ventilated and temperature-controlled and can accommodate different species of animals.
The facility also has temperature-controlled vans that the airline uses to transport pets to and from flights.
This is United's third on-airport kennel facility. The airline also has a kennel at its Houston and Newark hubs. Employees of the Chicago' facility, which is run by the Spot Experience, have been trained to keep the enclosures clean and sanitized, walk the pets and provide grooming and bathing upon request.
"We have an industry-leading pet travel program and this new kennel facility allows us to further extend our best-in-class service to the animals traveling through Chicago," said United's Vice President of Cargo Robbie Anderson in a written statement. "The comfort and care provided by our dedicated PetSafe team offers our customers peace of mind whether they are shipping their pets or traveling with them."