May 21 2013  |  Airline & Terminal News

DXB Terminal 2 expansion start of more changes for flydubai

By Rick Lundstrom

 flydubai CEO Gaith Al Gaith with characters from the Emeriati animation series FREEJ™With the phased-in expansion to Dubai International Airport’s Terminal 2 continuing, flydubai passengers are now in a larger, brighter facility and the airline’s chief executive hinted at more improvements to the ground and inflight experience in future.

The airline now has more check-in desks and self-service kiosks, one of two new Marhaba Lounges operated by dnata, and a range of services at the new business centre.

“The newly refurbished departures hall at Terminal 2 provides a convenient start to their journey and a better customer experience,” said flydubai CEO Ghaith Al Ghaith in a recent release on the improvements at Terminal 2. “The transition has been smooth and we hope our passengers enjoy the range of new facilities available to them.”

The departure and immigration area is the first stage of an AED600 million (US$163 million) two-year redevelopment of Dubai Terminal 2. When completed in 2014, the terminal will handle more than 10 million passengers every year.

As part of the opening earlier this month, flydubai entertained visitors with the airline’s mascot, Maya. Created exclusively by the producers of the Emirati animation series FREEJ™, flydubai’s Maya took her co-stars from flydubai’s on board safety video to see the new terminal.

Earlier this year, flydubai became the first airline to offer daily updated digital newspapers through its inflight entertainment system. Later this year, the airline plans to unveil a new food menu.

“Passengers will soon be able to pre-order their on board meal, reflecting flavours from across our network, ensuring that they know exactly what food they are about to enjoy with the quality that you expect from flydubai,” added Al Ghaith.

flydubai operates a simple model in which fares include the price of the seat, all taxes and 7 kilograms hand baggage in addition to one small laptop bag or handbag. Checked baggage starts at AED50 (US$13) for 20 kilograms, while a seat with extra legroom costs AED100 (US$27). Once on board, passengers can choose from a range of optional extras, including in-flight entertainment packages priced from AED10 (US$2.70) or select from the varied menu of refreshments and duty free items.

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