November 21 2013  |  Inflight Entertainment

Global Eagle Entertainment WiFi service now available gate to gate on Southwest Airlines

By Tanya Filippelli

Global Eagle Entertainment Inc. announced the availability of its Wi-Fi service to passengers gate to gate on Southwest Airlines.  

As the first airline in the U.S. to offer its passengers a gate-to-gate Wi-Fi service, Southwest Airlines uses Global Eagle’s satellite-based connectivity platform, optimized from the beginning to work in all phases of flight, including on the ground.

The inflight Wi-Fi service provided to Southwest Airlines by Global Eagle harnesses the power of Ku-band satellite connectivity, which was designed for continuous operation at all phases of flight.

"We are proud to provide the service that allows their passengers to stay connected to the web, and use their portable electronic devices to access the entertainment they love through all phases of flight,” said John LaValle, Chief Executive Officer of Global Eagle Entertainment.

“Our ability to provide the best customer experience possible is now even more enhanced with our ability to offer onboard Wi-Fi from gate-to-gate,” said Kevin Krone, Southwest Airlines Chief Marketing Officer.  “Global Eagle has been an outstanding partner, and their ability to offer the service in such an expedited and efficient manner has been a tremendous asset.”

On October 31, the U.S. Federal Aviation Administration (FAA) ruled that airlines can safely expand passenger use of Portable Electronic Devices (PEDs) during all phases of flight.  

Now available on more than 435 Wi-Fi-equipped Southwest aircraft, the design of the system supported an immediate roll-out, making it available for use by more than 100 million passengers each year.

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