Virgin America takes top Passenger Choice Award
The program was held during the APEX/IFSA Expo and was hosted by Australian comedienne Caroline Reid, whose alter ego -- flight attendant Pam Ann -- dished ribald humor through much of the evening.
The APEX awards allows passengers to rate their travel experience year-round through an online survey. Results are tabulated the Nielsen Company.
In addition to Brannelly, the group also honored Michael Childers of Lufthansa Systems with the Outstanding Contribution Award. Childers has been Chairman of the APEX Digital Content Management Working Group. Several companies were recognized for innovation as part of the Avion Awards.
“This year’s program has seen the most impressive turnout yet, and we have winners from every corner of the globe,” said Dominic Green, APEX Events & EXPO chair and Senior Director, Content Business at Thales Avionics in the announcement of the winners. “We congratulate the winners of the 2013 Passenger Choice Awards and remind passengers that this contest is open year-round. Fill out the survey every time you fly!”
The 13 categories of awards ranged from best entertainment options and inflight publication to best overall. The following is a list of winners in their respective categories.
Best Overall Passenger Experience – Virgin America
Best in Region: Africa – Ethiopian Airlines
Best in Region: Americas – Virgin America
Best in Region: Asia and Australasia – Garuda Indonesia
Best in Region: Europe – Virgin Atlantic
Best in Region: Middle East - Emirates
Best Inflight Publication - TACA International Airlines
Best IFE User Interface – Virgin Atlantic
Best Inflight Connectivity & Communications – Norwegian Air Shuttle
Best Inflight Video - TAP Portugal
Best Cabin Ambiance – SWISS International
Best Food & Beverage (in conjunction with the International Flight Services Association) – Turkish Airlines
Best Ground Experience – Virgin America
Avion Award: Best Single Achievement in Passenger Experience
Delta Air Lines: The Sky Deck℠
Avion Award: Best Achievement in Technology
AKQA: Fly Delta App for iPad
And new to the APEX Awards Ceremony was the Newcomer of the Year Award, presented to a new association member company. The award was presented to SmartTray International.